Servsys offers opportunities that enable you to realize your skills, attain new experience, and reach a higher level of personal success.

Jr. VoIP Engineer

Duration: 6 month initial contract long term extensions

Minimum Education and Experience
  • High School diploma or equivalent
  • Minimum 1 year of demonstrated experience with installation and/or administration of IT systems or similar to IT desktops, telephones, cabling, radios, alarm systems or building systems
  • Valid driver’s license

Knowledge, Skills and Abilities

  • Basic knowledge of PCs, networks, telephones and/or video teleconference systems
  • Demonstrated analytical ability and problem-solving skills to resolve technical problems
  • Basic knowledge of applicable hardware, software and layer 1 installation/diagnostic tools
  • Ability to effectively communicate verbally and in writing directly with non-technical customers for successful outcomes
  • Demonstrated excellence in customer service
  • Nice to have: experience with Cisco Unified Communications Systems

Physical Demands


  • LIGHT: Light work involves walking/standing to a significant degree, or sitting most of the time while performing push/pull of arm or foot controls. Exerting up to 20 lbs. of force occasionally or 10 lbs. frequently for lifting/carrying/pushing/pulling.
  • MEDIUM: Exerting 20-50 lbs. of force occasionally and/or 10-25 lbs. frequently or up to 10 lbs. constantly for lifting/carrying/pushing/pulling. Six or more hours of walking/standing in 8 hour shift. Sitting occasional. Stooping may be required frequently.
  • Position requires the ability to climb a 12’ ladder.

Job Responsibilities

  • Perform telephone moves, adds, and changes
  • Perform routine voicemail administration
  • Respond to repair requests, perform associated telephone device repair duties for problem resolution
  • Diagnose and resolve easy to moderately complete IT Telephony hardware and software issues; install, maintain and /or move software and hardware
  • Receive, log, track, resolve, or escalate customer telephony issues and tickets using appropriate systems, applications and processes
  • Acquire and maintain current knowledge of the equipment, applications, policies and processes
  • Assist and support team members with other projects, perform miscellaneous activities as assigned
  • Occasional work outside business hours
  • This is not a desk job – expect to address issues at the customer’s physical location frequently

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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