Careers

Servsys offers opportunities that enable you to realize your skills, attain new experience, and reach a higher level of personal success.

Avaya Engineer

Avaya Engineer                

Location: Pasadena, CA         
Duration: 6 + months

Responsibilities: include, but are not limited to, the following: (additional duties may be assigned as deemed appropriate)

· Performs branch office Telephony upgrades for legacy phone systems (on-premise), projects include executing service moves, adds, changes, disconnects (MACDs), carrier conversions, system procurement

· Telephony Support resource to monitor PBX system performance to assure dependable and uninterrupted operation of voice communications

· Assists in translating customer needs into business solutions

· Coordinates with other IT departments to understand and meet their requirements in support of telephony standards

· Assures the correction of telephone system alarm conditions

· Assists with administration of Telephony portion of IT Asset Management (ITAM) and determine which service components should be maintained in stock

· Telephony Support resource works alongside Network Ops

· In troubleshooting entire communications system for root cause issues

· Develops plans to implement new or upgrade existing telephony systems

· Develops emergency plans to deal with catastrophic events

· Assists in specification/installation of new telephone system hardware

· Maintains strong productive relationships with service providers


Requirements:

· Knowledge of Avaya’s overall product line: S87XX, Aura, and system Connection/Collaboration applications, features and services.

· Survivable remote Gateways (LSP)

· Survivable Media Gateway (G430, G450)

· Session / System manager

· SIP / Administer Session Border Controllers

· Aura Communication manager Survivable

· ESS – Avaya Enterprise Survivable remote

· Avaya Application Enablement Services (AES)

· Avaya Call Recorder (WFO)

· Officelinx Voicemail

· IP Office Proficient using a variety of Phone systems (Cisco MCS7800/3725/ Avaya IP Office)

· Will also be asked to support other PBX solutions as needed

· Experienced with Active Directory, DHCP, DNS, TCP/IP, SIP and other network protocols, computer systems and PC software, Linux


Networking:

· LAN/WAN Administration, VPN, TCP, DNS, TLS, H.323


Ideal Candidate will also have the following experience:

· Microsoft Teams Direct Routing

· Microsoft Phone System

· Unified Communications

· Skype for Business

· AudioCodes SBC


This is 100% on site work, but you may choose any of the locations for this company​


Requirements

Requirements:

· Knowledge of Avaya’s overall product line: S87XX, Aura, and system Connection/Collaboration applications, features and services.

· Survivable remote Gateways (LSP)

· Survivable Media Gateway (G430, G450)

· Session / System manager

· SIP / Administer Session Border Controllers

· Aura Communication manager Survivable

· ESS – Avaya Enterprise Survivable remote

· Avaya Application Enablement Services (AES)

· Avaya Call Recorder (WFO)

· Officelinx Voicemail

· IP Office Proficient using a variety of Phone systems (Cisco MCS7800/3725/ Avaya IP Office)

· Will also be asked to support other PBX solutions as needed

· Experienced with Active Directory, DHCP, DNS, TCP/IP, SIP and other network protocols, computer systems and PC software, Linux


Networking:

· LAN/WAN Administration, VPN, TCP, DNS, TLS, H.323


Ideal Candidate will also have the following experience:

· Microsoft Teams Direct Routing

· Microsoft Phone System

· Unified Communications

· Skype for Business

· AudioCodes SBC



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